Refund policy

1. Returns

• Eligibility: Items can be returned within [X] days of the purchase date. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

• Non-Returnable Items: Certain items, such as perishable goods, personalized products, and gift cards, cannot be returned.

2. Refunds

• Processing: Once your return is received and inspected, we will send you an email notification confirming the receipt.

• Refund Approval: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

3. Exchanges

• Defective or Damaged Items: If you received a defective or damaged item, please contact us at [support@krivva.com] with details and photos, and we will arrange for a replacement or refund.

4. Shipping Costs

• Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

• Original Shipping Charges: If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [support@krivva.com]